Hello Kings and Queens

Shipping and Returns

IMPORTANT MESSAGE TO KINGS & QUEENS:

Gratefully, overwhelming orders since restock has extended processing time for our Shea Butter freshly handmade daily in Ghana. Rest assured, we are working quickly to fill orders so that you can experience the #1 Freshest Shea Butter Worldwide. Thank you for your continued patience.

 

PROCESSING TIME

 

All orders are running on a 3-4 business day processing/production time (3-5 business days during sale/holiday time frames). Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. 

 

SHIPPING RATES & DELIVERY TIME

 

DHL EXPRESS (3-5 BUSINESS DAY DELIVERY TIME)

 

We use DHL Express on all orders placed at Hamamat African Beauty. We ship directly from Accra, Ghana. This is the origin location of all packages processed and shipped.  Please note that we are not responsible for any shipping/delivery delays once packages are in the possession of DHL Ghana. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, or courier delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded. Please note, that packages returned to sender due to inability to sign or retrieve from DHL will result in additional shipping charges. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

 

IMPORTANT NOTE FOR ORDERS OUTSIDE OF GHANA

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.

 

GHANA ORDERS (3-5 BUSINESS DAY DELIVERY TIME)

 

If the shipping address is within the Accra area, orders will be hand delivered by Hamamat African Beauty. If orders are outside of the Accra area, for example in the cities of Kumasi, Takoradi or others, orders will be shipped via FedEx. Please note that some deliveries may experience delays due to location. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, and more. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly. FEDEX is our shipping carrier across the country.

 

RETURNS

We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email skincare@hamamat.com and one of our customer service representatives will assist with the issue. Please note that before any exchange, store credit or replacement product is honoured, we must receive the product back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you have used the product(s). Please allow 48-72 hours for email responses.

EXCHANGES (1-2 WEEK PROCESSING TIME)

You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that ordering the wrong product is not a valid reason for an exchange. We suggest that you take full advantage of all available resources i.e. photos, how-to-videos, FAQs and customer service team prior to placing your order.

 

ALL PRODUCTS ELIGIBLE FOR EXCHANGE MUST BE RETURNED IN THE MANNER IN WHICH IT WAS RECEIVED AND IN ITS ORIGINAL PRODUCT PACKAGING:

JAR

WRAP

BOX

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IMPORTANT MESSAGE TO KINGS & QUEENS: Gratefully, overwhelming orders since restock has extended processing time for our Shea Butter freshly handmade daily in Ghana. Rest assured, we are working quickly to fulfill orders so that you can experience the #1 Freshest Shea Butter Worldwide. Thank you for your continued patience. Dismiss