RETURN & REFUND POLICY:
We will refund the amount minus the order processing charges (adjusted towards shipping & re-stocking charges) per product to your debit/credit used during your order.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the full amount or replace the product as per customer's demand.
Once approved as an eligible return, we will issue your refund of the appropriate amount within 10 working days. If the returned product is however found not eligible for refund, we will ship the item back to you. In either scenario your return issue will be closed within 20 days of receiving the returned package from you. HAMAMAT AFRICA will not be liable for any damages that occur during return shipping.
Items to be returned must be unused, unworn, unwashed and undamaged. Returned items will only be accepted in their original packaging. Items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for such products.
The E.U Surcharges
2. In instances where cosmetic laws of the destination country results in the return of the package, service charges will be deducted for shipping and a refund made to the customer.
If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by HAMAMAT AFRICA and accept HAMAMAT AFRICA’s decision regarding the cancellation.
CANCELLATION BY HAMAMAT AFRICA
The customer agrees not to dispute the decision made by HAMAMAT AFRICA and accept HAMAMAT AFRICA’s decision regarding the cancellation
GET IN TOUCH WITH US
Phone: +233 50 722 5706
Whatsapp: +233 50 722 5706