WHAT IS THE DIFFERENCE BETWEEN OUR GOLDEN & SAFARI SHEA BUTTER ?
It is made with a mixture of indigenous west African herbs and tea-tree oil which is added to the butter process. The west African herb is what gives our Safari shea butter its yellow color and healing properties.
WHAT ARE THE FORMS OF PAYMENT YOU ACCEPT?
DO YOU ACCEPT PAYPAL?
DO YOU ACCEPT DEBIT/CREDIT CARDS?
I AM TRYING TO PURCHASE A SPECIFIC PRODUCT AND THERE IS NO “ADD TO BAG” OPTION AVAILABLE OR IT SAYS “NOT FOR SALE,” WHAT DOES THIS MEAN?
WHERE CAN I FIND YOUR PRODUCTS AT A STORE NEAR ME?
WHY IS THE CONSISTENCY DIFFERENT FROM THE PRODUCT I JUST ORDERED TO THE ONE I ALREADY HAVE?
WHERE CAN I GET SOME SAMPLES?
WHAT IF I HAD AN ALLERGIC REACTION TO YOUR PRODUCT?
HOW DO I CHECK IF A PRODUCT HAS A CERTAIN INGREDIENT?
AFTER I PLACE MY ORDER, WHEN WILL MY ORDER SHIP?
Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
HOW COME THE TRACKING NUMBER ISN’T WORKING?
CAN I PICK UP MY ORDER INSTEAD OF HAVING IT DELIVERED?
I HAVE A RUSH ORDER. CAN IT BE DELIVERED SATURDAY?
THE TRACKING SHOWS THE PACKAGE WAS DELIVERED BUT I DIDN’T RECEIVE MY PACKAGE. WHAT IF I HAVE A LOST OR STOLEN PACKAGE?
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
DO YOU SHIP TO POST OFFICE BOXES?
DO YOU SHIP TO MILITARY LOCATIONS (APO/FPO/DPO)?
WHEN I ENTER MY SHIPPING ADDRESS, I AM RECEIVING AN ERROR THAT MY ADDRESS IS INVALID?
HOW DO I UPDATE/CANCEL MY ORDER?
DO YOU HAVE A PHYSICAL STORE OR PICK UP LOCATION?
Our address is:
HAMAMAT AFRICAN Village.
31 Kofi Anan road, Archid street,
Airport Residential .
Call customer Care or email is for more assistance.